Frequently Asked Questions
Everything you need to know about furnishing your home with Furniture City.
What are your delivery options and timeframes?
We offer standard curbside delivery and White Glove in-home assembly. Most in-stock items are delivered within 7-14 business days, depending on your location.
Do you offer financing for large purchases?
Yes, we partner with several leading financial institutions to offer flexible monthly payment plans, including 0% APR options for qualified buyers.
What is your return policy on furniture?
You can return most items within 30 days of delivery. Please note that items must be in original condition, and a 15% restocking fee may apply to large furniture pieces.
How can I track the status of my order?
Once your order ships, you will receive a tracking number via email. You can also log into your Furniture City account to see real-time updates on your delivery status.
Does my furniture come with a warranty?
All our products come with a standard 1-year manufacturer warranty against defects. We also offer extended protection plans for accidental stains and damage.
Can I request fabric swatches before I buy?
Absolutely! We offer up to five free fabric swatches for our upholstered collections to help you ensure the color and texture are perfect for your home.